Sheraton Surabaya Hotel and Towers

Near Tunjungan Plaza

With a stay at Sheraton Surabaya Hotel and Towers, you'll be centrally located in Surabaya, a 1-minute drive from Tunjungan Plaza and 12 minutes from Pakuwon Mall. This luxury hotel is 0.8 mi (1.3 km) from BG Junction and 1.5 mi (2.4 km) from Hero Monument and November 10th Museum.

Make yourself at home in one of the 348 air-conditioned rooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Relax at the full-service spa, where you can enjoy massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an outdoor tennis court, and a sauna. This Art Deco hotel also features complimentary wireless internet access, concierge services, and shopping on site.

Enjoy international cuisine at Kafe Bromo, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee. Children aged 4 and younger eat free breakfast.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has 441 square feet (41 square meters) of space consisting of a conference center and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Sheraton Surabaya Hotel and Towers is in Kedungdoro, Surabaya, and its property type is Hotel. It is one of 12 stays in Kedungdoro that can be booked on Ondastay (English property list of Thursday, October 1, 2026). 6 of them have the property type Hotel. By number of guest reviews, it ranks #2 of the 12 stays in Kedungdoro. 11 other stays in Kedungdoro are within 1 km of it in a straight line.

• The property takes payment on site in Indonesian Rupiah (IDR).
• The seller is ONDA Inc., and the payment is processed by Toss Payments.
• The total (taxes and service fees included), fees paid on site, who sells the stay and the cancellation terms are set out in the Terms of service.

• Elevator
• Fitness facilities
• Wheelchair accessible
• ATM/banking
• Concierge services
• Shopping on site
• Airport transportation (surcharge)
• Conference space
• Barbecue grill(s)
• Breakfast available (surcharge)
• Laundry facilities
• Garden
• Children's pool
• Safe-deposit box at front desk
• Free newspapers in lobby
• 24-hour front desk
• Business center
• Porter/bellhop
• Express check-out
• Dry cleaning/laundry service
• Limo or town car service available
• Full-service spa
• Spa treatment room(s)
• Steam room
• Sauna
• Wedding services
• Express check-in
• Designated smoking areas
• Pool umbrellas
• Tours/ticket assistance
• Free WiFi
• Wheelchair accessible path of travel
• Wheelchair accessible parking
• Braille or raised signage
• Number of restaurants· 3
• Conference space size (feet)· 441
• Conference space size (meters)· 41
• Number of meeting rooms· 8
• Tennis on site
• Number of outdoor pools· 1
• Designated smoking areas (fines apply)
• Conference center
• Outdoor tennis courts· 1
• Snack bar/deli
• Access to nearby outdoor pool
• Free self parking
• Computer station
• Number of bars/lounges· 1
• Number of coffee shops/cafes· 1
• Luggage storage
• Pool sun loungers
• Terrace
• Electric car charging station
• Infant/toddler toys
• 24-hour pool access
• Water dispenser
• Housekeeping on request
• Shopping mall on site
• Vegetable garden
• Ballroom
• Banquet hall
• Recycling
• Children's games
• Children's toys
• Health or beauty spa nearby
• Wheelchair accessible (may have limitations)
• Wheelchair-accessible public washroom
• Wheelchair-accessible concierge desk
• Wheelchair-accessible van parking
• Valet for wheelchair-equipped vehicle
• Wheelchair-accessible path to elevator
• Wheelchair-accessible registration desk
• Wheelchair-accessible spa
• Wheelchair-accessible pool
• Wheelchair-accessible fitness center
• Wheelchair-accessible meeting spaces/business center
• Wheelchair-accessible on-site restaurant
• Wheelchair-accessible lounge
• Visual alarms in hallways
• Handrails in stairways
• Wheelchairs available on site
• Change of bed sheets (on request)
• Well-lit path to entrance
• Stair-free path to entrance
• Vegetarian breakfast available
• Rooftop garden
• Comprehensive food waste policy
• Vegan menu options available
• Vegetarian menu options available
• No single-use plastic stirrers
• Biodegradable/compostable stirrers
• Water-efficient showers only
• Accessible airport shuttle
• Number of accessible parking spaces· 15
• Registration desk height (inches)· 47
• Registration desk height (centimeters)· 119
• Elevator door width (inches)· 59
• Elevator door width (centimeters)· 150
• Stairwell handrail height (inches)· 20
• Stairwell handrail height (centimeters)· 51
• Children eat free breakfast· 4

© OpenStreetMap

Nearest airport

SUB

Check-in

3:00 PM – midnightMinimum check-in age 19

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Minimum Spring Break check-in age is 19 years old
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-out

12:00 PM

Optional extras

• Fee for buffet breakfast: approximately IDR 227480 per person
• Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
• Rollaway bed fee: IDR 786500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Know before you go

• 24-hour pool access
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.

Accepted at the property

American Express · Diners Club · JCB International · Mastercard · Visa · Cash · Debit cards · UnionPay

Languages spoken

English · Indonesian

Pets

Pets not allowed · Service animals not allowed