Help
How to find a booking, how to cancel it, where to check a refund, and how to reach us.
How do I find my booking?
We send a confirmation email as soon as a booking is confirmed. The link in that email opens the booking. Without the email, look the booking up on the manage screen with the itinerary ID or the reference number and the email address used to book.
How do I cancel a booking?
Open the booking on the manage screen and cancel it there. A booking with several rooms can be cancelled room by room. The estimated refund is shown before a cancellation is confirmed. The final refund amount is shown on the manage screen once the cancellation goes through.
Where do I check a refund?
The Refund section of the My booking screen shows when the cancellation was accepted, the amount and the progress. If the payment cancellation is not confirmed, you can ask for it again there. The amount of a refund and its timing follow the refund and cancellation policy.
How do I reach you?
If you cannot find the booking, or the screen cannot cancel it, use the contact details below. If you saw an error screen, include the trace ID shown with it.
- Emailstay@onda.me
- Phone1544-3812