Shangri-La Surabaya

Near Ciputra World Mall

When you stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Pakuwon Mall and Tunjungan Plaza. This family-friendly hotel is 1.2 mi (2 km) from Ciputra World Mall and 1.4 mi (2.3 km) from Al-Akbar Mosque.

Make yourself at home in one of the 365 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Grab a bite at JAMOO, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has 17255 square feet (1603 square meters) of space consisting of a conference center and 14 meeting rooms. Free self parking is available onsite.

• Elevator
• Fitness facilities
• Hair salon
• ATM/banking
• Concierge services
• Gift shops or newsstand
• Conference space
• Golfing nearby
• Coffee/tea in common areas
• Breakfast available (surcharge)
• Laundry facilities
• Garden
• Health club
• Nightclub
• Children's pool
• Safe-deposit box at front desk
• Multilingual staff
• Picnic area
• 24-hour front desk
• Business center
• Porter/bellhop
• Express check-out
• Dry cleaning/laundry service
• Limo or town car service available
• Full-service spa
• Spa treatment room(s)
• Steam room
• Sauna
• Wedding services
• Express check-in
• Designated smoking areas
• Pool umbrellas
• Tours/ticket assistance
• Free WiFi
• Wheelchair accessible path of travel
• Wheelchair accessible parking
• Free area shuttle
• Number of restaurants· 5
• Conference space size (feet)· 17255
• Conference space size (meters)· 1603
• Number of meeting rooms· 14
• Tennis on site
• Waterslide
• Number of outdoor pools· 1
• Number of hot tubs· 1
• Conference center
• Outdoor tennis courts· 3
• Snack bar/deli
• Playground on site
• Tennis lessons on site
• Yoga classes/instruction on site
• Free self parking
• Valet parking (surcharge)
• Number of bars/lounges· 1
• Number of poolside bars· 1
• Number of coffee shops/cafes· 1
• Luggage storage
• Free pool cabanas
• Pool sun loungers
• Terrace
• Children's club (free)
• Water dispenser
• Vegetable garden
• Ballroom
• Banquet hall
• Recycling
• Children's games
• Wheelchair accessible (may have limitations)
• Wheelchair-accessible public washroom
• Wheelchair-accessible concierge desk
• Wheelchair-accessible path to elevator
• Wheelchair-accessible registration desk
• Wheelchair-accessible spa
• Wheelchair-accessible pool
• Wheelchair-accessible fitness center
• Wheelchair-accessible meeting spaces/business center
• Wheelchair-accessible on-site restaurant
• Wheelchair-accessible lounge
• Visual alarms in hallways
• Handrails in stairways
• Wheelchairs available on site
• Lifeguard on site
• Change of towels (on request)
• Change of bed sheets (on request)
• Well-lit path to entrance
• Vegetarian breakfast available
• Organic food
• Guest education on local ecosystems and culture
• Double-glazing on all windows
• Locally-sourced food on site (80% or more)
• At least 80% of all lighting comes from LEDs
• Comprehensive food waste policy
• Vegan menu options available
• Vegetarian menu options available
• No single-use plastic soda bottles
• No single-use plastic stirrers
• Biodegradable/compostable stirrers
• No single-use plastic straws
• Biodegradable/compostable straws
• No single-use plastic water bottles
• Reusable cups only
• Reusable tableware only
• Water-efficient showers only

Check-in

2:00 PM – midnightMinimum check-in age 17

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• The listed child breakfast fee applies to guests age 11 and younger.

The check-in location differs from the property location. Check-in location: [Horizon Lounge for Horizon Guests]. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Check-out

12:00 PM

Optional extras

• Fee for buffet breakfast: approximately USD 24 for adults and USD 12 for children
• Valet parking fee: USD 5 per day
• Rollaway bed fee: USD 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Know before you go

• Pool access available from 6:00 AM to 8:00 PM.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Accepted at the property

American Express · Mastercard · Visa · Cash · Debit cards

Languages spoken

English · Indonesian

Pets

Pets not allowed · Service animals not allowed