JEN Singapore Orchardgateway by Shangri-La

Near Orchard Road

A stay at JEN Singapore Orchardgateway by Shangri-La places you in the heart of Singapore, steps from Orchard Central and a 3-minute drive from National Museum of Singapore. This hotel is 1.9 mi (3.1 km) from Peranakan Museum.

Make yourself at home in one of the 499 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Take advantage of recreational opportunities offered, including a 24-hour health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.

Satisfy your appetite for lunch, dinner, or brunch at Makan at Jen, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Featured amenities include a computer station, express check-in, and express check-out. Planning an event in Singapore? This hotel has 452 square feet (42 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

JEN Singapore Orchardgateway by Shangri-La is in Somerset, Singapore, and its property type is Hotel. It is one of 11 stays in Somerset that can be booked on Ondastay (English property list of Thursday, October 1, 2026). 7 of them have the property type Hotel. By number of guest reviews, it ranks #1 of the 11 stays in Somerset. 10 other stays in Somerset are within 1 km of it in a straight line.

• The property takes payment on site in Singapore Dollar (SGD).
• The seller is ONDA Inc., and the payment is processed by Toss Payments.
• The total (taxes and service fees included), fees paid on site, who sells the stay and the cancellation terms are set out in the Terms of service.

• Elevator
• Fitness facilities
• Concierge services
• Conference space
• Breakfast available (surcharge)
• Laundry facilities
• Safe-deposit box at front desk
• 24-hour front desk
• Porter/bellhop
• Express check-out
• Dry cleaning/laundry service
• Meeting rooms
• Smoke-free property
• Express check-in
• Pool umbrellas
• Free WiFi
• Number of restaurants· 1
• Conference space size (feet)· 452
• Conference space size (meters)· 42
• Number of outdoor pools· 1
• Number of hot tubs· 1
• Snack bar/deli
• Parking (limited spaces)
• Bicycle rentals on site
• Free self parking
• Computer station
• Rooftop terrace
• Number of bars/lounges· 1
• Number of poolside bars· 1
• Luggage storage
• Free pool cabanas
• Pool sun loungers
• Terrace
• 24-hour health club
• Banquet hall
• Vending machine
• Wheelchair accessible (may have limitations)
• Well-lit path to entrance
• Stair-free path to entrance

© OpenStreetMap

Nearest airport

SIN

Check-in

3:00 PM

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and debit cards; cash is not accepted
• This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
• Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Check-out

12:00 PM

Optional extras

• Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
• Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Know before you go

• Pool access available from 6:00 AM to 10:30 PM.
• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• Contactless check-in and contactless check-out are available.

Accepted at the property

American Express · Diners Club · JCB International · Mastercard · Visa · Cash not accepted · Debit cards

Languages spoken

Malay · English · Chinese (Mandarin)

Pets

Pets not allowed · Service animals not allowed