JEN Penang Georgetown by Shangri-La

Near Kidland Penang

With a stay at JEN Penang Georgetown by Shangri-La, you'll be centrally located in George Town, steps from 1st Avenue Mall and KOMTAR. This family-friendly hotel is 0.6 mi (0.9 km) from Prangin Mall.

Make yourself at home in one of the 443 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Be sure to enjoy recreational amenities, including a 24-hour health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Satisfy your appetite for lunch, dinner, or brunch at Cafe Jen, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

JEN Penang Georgetown by Shangri-La is in Downtown George Town, George Town, and its property type is Hotel. It is one of 267 stays in Downtown George Town that can be booked on Ondastay (English property list of Thursday, October 1, 2026). 161 of them have the property type Hotel. By number of guest reviews, it ranks #8 of the 267 stays in Downtown George Town. 147 other stays in Downtown George Town are within 1 km of it in a straight line.

• This property charges mandatory fees on site. They are listed under “Charged at the property” in Good to know below.
• The property takes payment on site in Malaysian Ringgit (MYR).
• The total (taxes and service fees included), fees paid on site, who sells the stay and the cancellation terms are set out in the Terms of service.

• Elevator
• Fitness facilities
• Hair salon
• Concierge services
• Gift shops or newsstand
• Airport transportation (surcharge)
• Breakfast available (surcharge)
• Laundry facilities
• Television in common areas
• Garden
• Children's pool
• Safe-deposit box at front desk
• Multilingual staff
• 24-hour front desk
• Business center
• Porter/bellhop
• Express check-out
• Dry cleaning/laundry service
• Limo or town car service available
• Meeting rooms
• Steam room
• Sauna
• Wedding services
• Express check-in
• Designated smoking areas
• Pool umbrellas
• Tours/ticket assistance
• Free WiFi
• Free wired internet
• Wheelchair accessible path of travel
• Braille or raised signage
• Number of restaurants· 1
• Number of outdoor pools· 1
• Conference center
• Snack bar/deli
• Parking (limited spaces)
• Free self parking
• Computer station
• Number of bars/lounges· 1
• Luggage storage
• Pool sun loungers
• Babysitting or childcare (surcharge)
• 24-hour health club
• Ballroom
• Banquet hall
• Vending machine
• Covered parking
• Wheelchair accessible (may have limitations)
• Wheelchair-accessible public washroom
• Wheelchair-accessible concierge desk
• Wheelchair-accessible registration desk
• Wheelchair-accessible on-site restaurant
• Well-lit path to entrance
• Accessible airport shuttle
• Number of stairs to reach property· 16

© OpenStreetMap

Nearest airport

PEN

Check-in

3:00 PM – 6:00 AMMinimum check-in age 18

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve onsite parking
• This property accepts credit cards and cash
• Safety features at this property include a fire extinguisher
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Check-out

12:00 PM

Charged at the property

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

• Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
• Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
• Nearby parking fee: MYR 72 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Know before you go

• One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.

Accepted at the property

American Express · JCB International · Mastercard · Visa · Cash · Debit cards not accepted

Languages spoken

Hindi · Malay · Japanese · English · Chinese (Mandarin)

Pets

Pets not allowed · Service animals not allowed